Support
How can we help?
Answers to the questions contractors ask most are below. If yours isn't here, email us and a real person who built EstimateKit will answer.
Email support
hello@estimatekit.com. We answer within one business day, usually the same day. Include your company name and, if something looks wrong, a screenshot.
Setting up? We'll load your price book and build your first templates with you for free. Just ask.
Getting set up
How do I set my sales tax rate?
Open Settings → Quotes and invoices and enter your rate for equipment and materials, and for labor if your state or province taxes it differently. New quotes use these rates; quotes you already sent keep theirs.
How do I set my prices?
Open Price book. It comes loaded with common HVAC equipment, parts and labor. Change any price, or use Apply markup to set your prices from your cost in one go. Quotes and templates use these prices.
How do I send my first quote?
Open Estimates and press New estimate. Pick the customer, add options (good, better, best) from your price book or a template, then press Send. Your customer gets a link to view it, choose an option and approve it from their phone.
Can I text a quote instead of emailing it?
Yes. Open the quote or invoice and press Text. It opens a message on your phone with the link filled in, sent from your own number.
How do I add my logo and company details?
Open Settings → Business profile. Your logo, address, phone and license number go at the top of every quote and invoice.
Payments, invoices and QuickBooks
How do I take card payments?
The owner opens Settings → Payments and presses Connect Stripe. After Stripe's short setup, invoices and deposits get a Pay button so customers can pay by card, and payments are recorded on the invoice automatically.
How do I connect QuickBooks?
Open Connectors → QuickBooks and sign in to QuickBooks Online. Customers, invoices and payments sync from EstimateKit to QuickBooks.
How do I record a cash or cheque payment?
Open the invoice and press Record payment. Enter the amount and method; a part payment leaves the rest showing as owed.
Your team
How do I add my technicians?
Open Settings → Team and invite them by email. Everyone shares one subscription, up to 25 people. Technicians see their own jobs; owners and office admins see everything. You choose what techs can see on the same page.
Is there a phone app?
EstimateKit works in any phone browser, and you can add it to your home screen. An iPhone app is on its way to the App Store.
Claude and ChatGPT
How do I connect EstimateKit to Claude or ChatGPT?
Follow the steps on EstimateKit in Claude and ChatGPT. In Claude, it's in the connector directory: Settings → Connectors → Browse connectors → EstimateKit. In ChatGPT, open Plugins, search EstimateKit and press Install plugin.
It says "Couldn't connect".
The sign-in request expired or was already used. Go back to Claude or ChatGPT and press Connect again, then sign in and press Allow within a few minutes.
It connected to the wrong EstimateKit account.
Disconnect it (below), then connect again. On the EstimateKit screen that asks you to allow access, press Not you? and sign in with the right account.
How do I disconnect it?
Owners and office admins: open Connectors → Claude & ChatGPT and press Disconnect. Access stops straight away. Anyone can also remove the connector in Claude or ChatGPT.
Why won't it send a quote to my customer?
By design. The assistant only saves drafts. You review each one in EstimateKit and press Send yourself.
Billing and your account
How does the free trial work?
14 days with everything included and no card needed. When it ends, your account becomes read-only until you choose a plan: nothing is deleted. The plan is $49 a month for the whole team.
How do I change my card, get receipts or cancel?
The owner opens Settings → Plan and billing and presses Card, invoices and cancelling. That opens your billing page at Stripe, where you can update the card, download receipts or cancel.
I forgot my password.
Use Forgot password on the sign-in page, and we'll email you a reset link. If you signed up with Google or Apple, use that button to sign in instead.
How do I download my data or delete my account?
Open Settings → My account. Download my data gives you a copy of everything. Delete my account removes it for good and cancels the paid plan, so nobody is charged again.
Still stuck?
Email hello@estimatekit.com. Policies: privacy and terms.